Refund policy
Last updated: November 10, 2026
Returns
Return eligibility depends on where your order was delivered and the items in your order.
Returned nails must be unused and in their original packaging. If damage to a nail is found in your return, you are responsible for its full price. If your order arrived damaged or incorrect, please follow the instructions under Damages and issues below.
Orders delivered to Pakistan
Unless applicable law requires a different timeframe, you may request a return within 7 days after your item is delivered by providing your order number or proof of purchase.
You are responsible for arranging return shipping.
Orders delivered to all other locations
Contact us to ask about return options and how to start a return.
How to start a return
Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.
Contact us before returning an item.
If your return is approved, we will provide you instructions on how and where to send your package to complete your return.
Items sent back without first requesting a return will not be accepted.
Unless we state otherwise or applicable law requires otherwise, you are responsible for return shipping costs for change-of-mind returns.
Damages and issues
If your order arrives damaged or incorrect, contact us on WhatsApp at 03188476722 with a video showing the issue so we can help.
Exceptions and non-returnable items
Some items may not be eligible for return, as stated in the return terms above or on the product listing, website, or in-store at the time of purchase.
Contact us if you have questions about whether a specific item can be returned.
Exchanges
We do not offer exchanges. Approved returns receive a refund.
Refunds
Approved returns are refunded within 1–2 days of approval. The original delivery charge of PKR 280 is excluded from the refund, except when the received order has an issue caused by us, in which case the delivery charge is included in the refund.
If you do not see your refund within a reasonable period of time since your refund was approved, contact us.
This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.
Contact
To start a return or report an order issue, contact us on WhatsApp at 03188476722.
Cancellations
We do not accept order cancellations.